Shipping policy
Shipping Policy — Restly
Where We Ship From To offer you the best possible price, our products ship directly from our partner fulfillment centers in Asia. This allows us to skip local warehouses and middlemen, passing that saving on to you.
Because of this, delivery times are a little longer than a store with local stock, as detailed below.
Processing and Delivery Times
Order processing: 1–3 business days from payment confirmation, before your order is handed to the carrier. Transit time: 7–15 calendar days from shipment, depending on customs and the carrier service in your area.
The total estimated time from placing your order to receiving it is 7–15 calendar days, except in exceptional circumstances (customs, carrier delays, or high-demand periods such as Christmas or sale season). These timeframes are estimates, not a contractual guarantee of delivery by a fixed date, unless expressly stated otherwise in your order confirmation.
If your order hasn't arrived after 20 calendar days from your shipping confirmation, contact us at restlyshop@use.startmail.com and we'll look into it with you.
Shipping Costs Shipping costs are calculated and displayed at checkout, before you confirm your order. We may occasionally offer free shipping as part of a specific promotion; when this applies, it will be clearly shown in the store and in your order summary.
Taxes and Customs The price shown in our store includes applicable VAT for orders within the European Union. For shipments outside the EU, local customs authorities in the destination country may apply import duties, taxes, or fees upon delivery; any such charges are the responsibility of the recipient and are outside Restly's control.
Order Tracking Once your order ships, you'll receive an email with your tracking number and a link to check your shipment's status.
Please note it can take 24–72 hours from shipment for the tracking number to show movement, as the package first needs to be processed by the origin carrier.
Shipping Address It's your responsibility to provide a complete and correct shipping address at checkout. We are not responsible for delays or lost packages resulting from an incorrect or incomplete address provided by the customer. If you notice an error in your address after placing your order, contact us as soon as possible at restlyshop@use.startmail.com; we'll try to correct it if the order hasn't shipped yet, but we can't guarantee this.
Lost or Damaged Orders If your order arrives damaged or is lost in transit, contact us at restlyshop@use.startmail.com with photos of the item and packaging (in case of damage). We'll assess the issue and, where appropriate, arrange a reshipment or refund in accordance with our Return Policy.
Shipping Zones We ship worldwide. If your shipping address falls outside our delivery zones, you won't be able to complete checkout.
Relationship to Your Right of Withdrawal The 14-day legal withdrawal period referenced in our Return Policy begins on the day you physically receive your order, not the date of purchase.