Refund policy

Return Policy — Restly

Return Window We offer a 90-day return window from the date you receive your order, subject to the conditions below.

This window combines two distinct periods, with different conditions:

First 14 days — EU statutory right of withdrawal Because Restly is based in the European Union, if you are a consumer you have a legal right to withdraw from your purchase within 14 calendar days of receiving your order, without needing to give a reason. This applies regardless of which country you are shipping to.

During this period you may open the packaging and inspect the product, similar to how you would in a physical store. However, if the product shows signs of use beyond simply checking that it works (for example, visible wear, missing accessories, or damage), we reserve the right to deduct an amount from your refund corresponding to the reduction in the product's value.

Because this is a personal-care item that comes into contact with the skin, it may fall under the legal exception for sealed goods that are not suitable for return for health or hygiene reasons once unsealed. If this applies to your purchase, it will be clearly stated on the product page before you complete your order.

To exercise your right of withdrawal, the product must be in the same condition you received it, with tags attached and in its original packaging, along with the receipt or proof of purchase.

Days 15 to 90 — Extended Restly return window In addition to the legal minimum, and as our own commercial policy, we extend the return window up to 90 days from the date of delivery.

During this extended period (days 15–90), returns are only accepted if the product meets all of the following conditions:

Unused. The original box and packaging are intact and unopened/unsealed. All original tags are attached. Accompanied by the receipt or proof of purchase.

Returned items that show signs of having been opened, used, or unsealed will not be accepted during this extended period.

How to Start a Return To start a return, contact us at restlyshop@use.startmail.com with your order number and the reason for the return.

We'll provide you with the return address once your request has been confirmed.

We will not accept items returned without a return request having been made first.

Return Shipping Costs Return shipping costs are the customer's responsibility, both during the 14-day legal withdrawal period and the extended 15–90 day period. We recommend using a trackable shipping method, as we are not responsible for return packages lost in transit.

Damages and Issues Please inspect your order upon receipt and contact us immediately at restlyshop@use.startmail.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. These cases are handled separately from our general return window and do not involve any shipping cost to you.

Exceptions / Non-Returnable Items We do not accept returns on sale items or gift cards (if applicable). Please contact us if you have questions about a specific item before purchasing.

Exchanges The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at restlyshop@use.startmail.com.